Refund and Returns Policy

Last Updated: October 26, 2023

Thank you for shopping at pekrano.top, operated by Zar Zaarin.

Our Commitment

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.
  • In a resalable condition.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, or magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Downloaded software products.
  • Some health and personal care items.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or call us at 715-683-3467. Please provide your order number and the reason for your return. Our team will guide you through the next steps.

Do not send your purchase back to the manufacturer without contacting us first.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. The actual time for the refund to post to your account may vary depending on your bank or payment processor.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide instructions for returning the original item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt at [email protected] or 715-683-3467 with details of the product and the defect. We will provide instructions on how to return the item for a replacement or a full refund, including return shipping costs if applicable.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: